POLICY
REFUND POLICY
Myles Lloyd · myleslloyd.com · Last updated: May 2026
1. Overview
We are committed to ensuring your satisfaction with every purchase made through myleslloyd.com. Please review this Refund Policy carefully prior to placing your order. By completing a purchase, you acknowledge and agree to the terms outlined below.
2. Eligibility for Returns
We accept returns on eligible items within 14 days of the confirmed delivery date. To qualify for a return, items must be unworn, unwashed, and in their original condition with all original tags attached. Items that have been worn, washed, altered, or damaged after delivery will not be accepted for return.
3. Final Sale Items
All sale items, limited edition releases, and items marked as final sale at the time of purchase are non-returnable and non-refundable. No exceptions will be made.
4. Exchanges
We are pleased to offer exchanges for a different size or style, subject to availability. To initiate an exchange, please contact us within 14 days of receiving your order. Exchanges are processed on a first-come, first-served basis and are subject to current stock availability.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or does not match your order, please notify us within 7 days of delivery by emailing info@myleslloyd.com with your order number and clear photographs of the item in question. We will arrange a replacement or issue a full refund at no additional cost to you.
6. How to Initiate a Return or Exchange
To begin the return or exchange process, please email info@myleslloyd.com with your full name, order number, and reason for the return or exchange. Our team will respond with detailed instructions within 2-3 business days.
7. Return Shipping
Return shipping costs are the sole responsibility of the customer unless the return is the result of our error, such as a damaged or incorrect item. We strongly recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
8. Refund Processing
Upon receipt and inspection of your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please note that original shipping charges are non-refundable.
9. Digital Products
All digital purchases, including music downloads and digital content, are final sale and are not eligible for refund or exchange under any circumstances.
10. Contact
For any questions or concerns regarding returns, exchanges, or refunds, please do not hesitate to contact us at info@myleslloyd.com. We are committed to resolving all inquiries in a timely and professional manner.